PRIVACY POLICY

Last updated: September 30, 2026

This Privacy Policy describes how Bernelia ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from bernelia.com.

INFORMATION WE COLLECT

Information you give us:
- Name, email address, shipping and billing address, phone number
- Payment information (processed by our payment provider — we never see or store your full card number)
- Order history and any messages you send us

Information collected automatically:
- Device type, browser, operating system, IP address
- Pages viewed, time on site, referring website
- Cookie and pixel data (see "Cookies and Tracking" below)

We do not ask for or collect health information. Please do not send us medical details by email.

HOW WE USE YOUR INFORMATION

- To process and fulfil your orders, including payment and delivery
- To send order confirmations, shipping updates and receipts
- To respond to your questions and provide customer support
- To send marketing emails, where you have opted in (you can unsubscribe at any time using the link in any email)
- To detect and prevent fraud and abuse
- To improve our website, products and advertising

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the site, remember your cart, understand how the site is used, and measure the performance of our advertising.

Third-party services that may set cookies or receive data include:

- Shopify — our e-commerce platform, order processing and hosting
- Payment processors — to authorise and process your payment
- Meta (Facebook and Instagram) — advertising measurement
- TikTok — advertising measurement
- Google Analytics — website traffic analysis
- Email marketing provider — to send you emails you have opted into

You can control cookies through your browser settings. Blocking cookies may prevent parts of the site from working correctly.

SHARING YOUR INFORMATION

We share your personal information only with:

- Service providers who help us run the business (hosting, payment processing, shipping carriers, email, analytics, advertising)
- Suppliers and fulfilment partners, limited to the information needed to ship your order
- Law enforcement or regulators, where required by law or to protect our legal rights

We do not sell your personal information for money.

DATA RETENTION

We keep your order information for as long as necessary to fulfil the purposes described here, and to meet legal, accounting and tax obligations — typically 7 years for transaction records.

YOUR RIGHTS

Depending on where you live, you may have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict how we process your information
- Receive a copy of your data in a portable format
- Withdraw consent for marketing at any time

To exercise any of these rights, email support@bernelia.com. We will respond within 30 days. We may need to verify your identity before acting on your request.

CALIFORNIA RESIDENTS (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request its deletion, to correct inaccurate information, and to opt out of the "sharing" of personal information for cross-context behavioural advertising.

To opt out of advertising-related sharing, email support@bernelia.com with the subject line "Do Not Share My Personal Information".

We will not discriminate against you for exercising these rights.

EUROPEAN ECONOMIC AREA AND UNITED KINGDOM (GDPR)

If you are located in the EEA or UK, we process your personal information on the following legal bases:

- Performance of a contract — to process and deliver your order
- Legitimate interests — to prevent fraud, improve our service, and market to existing customers
- Consent — for marketing emails and non-essential cookies
- Legal obligation — to meet tax and accounting requirements

Your information may be transferred to and processed in countries outside the EEA, including the United States. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses.

You have the right to lodge a complaint with your local data protection authority.

CHILDREN

Our site is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

SECURITY

We use industry-standard measures to protect your information, including encryption in transit (SSL/TLS). No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

CHANGES TO THIS POLICY

We may update this policy to reflect changes to our practices or for legal reasons. The "Last updated" date at the top will always show the current version.

CONTACT

Email: support@bernelia.com

Bernelia
Palmas, Tocantins, Brazil